Straight answers.

Route miles select a distance-band rate. Vehicle size, service level, operability, fuel, and platform controls are itemized before booking.

Only when shipment facts materially change. The platform previews the reason and amount and records the customer’s acceptance before applying it.

Standard instant quotes are held for 72 hours. Capacity-sensitive, international, and specialist-reviewed quotes may use a shorter stated window.

A shipment record is created and carrier matching begins. The customer sees qualification, assignment, pickup, transit, and delivery milestones in one timeline.

Use the revocable tracking number. It exposes shipment progress without displaying private customer, payment, or inspection details.

Weather, traffic, loading access, mandatory driver rest, and prior stops affect timing. FREIGHTLINE shows freshness so an old ETA is never presented as live.

Assignment is gated by current authority, insurance state, equipment fit, operating lane, identity, and payout readiness. Final legal criteria depend on the operating entity and shipment type.

Pickup and delivery inspections establish condition evidence. Support opens an owned case, preserves documents, and follows the carrier and policy claim process.

The carrier portal displays the exact payout milestone. Standard release requires completed delivery proof, required signatures, and no active payment or compliance hold.

The system creates an exception with severity, owner, response target, event history, and resolution state.

The business workflow supports approval rules, PO references, multi-unit moves, consolidated documents, and billing exports.

Open support from the shipment portal so the team receives the shipment, route, carrier, documents, and recent events with the case.