Legal & trust

Terms of service
in plain language.

The operating terms for quotes, bookings, changes, carrier performance, payments, documents, claims, and platform use.

Nationwide controlQuote → dispatch → proof → settlement

Effective July 18, 2026

United States operations

Plain-language summary

Contact support with questions

01Effective July 18, 2026

02United States operations

03Plain-language summary

04Contact support with questions

Built into the workflow

Every detail has an owner.

FREIGHTLINE combines the customer experience with the operating controls required to deliver it.

A quote is based on supplied facts and stated validity. Booking begins after acceptance and the required payment state.

Material route, asset, condition, access, timing, or service changes may affect price and require recorded acceptance.

Transportation may be performed by qualified independent carriers subject to the operating entity’s applicable authority and agreements.

Inspection evidence, prompt reporting, carrier policy, applicable law, and written agreements govern loss or damage handling.

Nationwide logistics, under control

Keep the operational truth with it through every handoff.